Q: What areas do you cover?
🟣 We currently service the Franklin to Papakura region in Auckland, NZ. If you're just outside this area, feel free to ask—we may still be able to help.

Q: What types of care do you offer?
🟣 We offer hourly in-home care, live-in care, respite care, overnight support, dementia-specific care, and private family consultations.

Q: Do you offer help with dementia care?
🟣 Yes. We specialise in dementia and memory care, with kind, trained caregivers who offer consistency, routine, and calm support in the home environment.

Q: Can I meet the caregiver before we start?
🟣 Absolutely. We believe in building trust from the beginning. We can arrange a free in-home consultation to get to know your needs and introduce the right caregiver.

Q: Is there a minimum number of hours for booking care?
🟣 We recommend a 2-hour minimum per visit, but we can be flexible depending on your needs—just ask during your consultation.

Q: How soon can care start?
🟣 In many cases, we can begin within 24–72 hours, depending on your care needs and availability.

Q: Do you offer short-term or one-off care?
🟣 Yes. Whether you need temporary cover, post-hospital care, or just a break—we offer flexible, one-time and short-term options.

Q: Do you provide 24/7 care or live-in options?
🟣 Yes. We can arrange overnight and full-time live-in caregivers who stay in the home to provide round-the-clock support and companionship.

Q: Is your team trained and police-checked?
🟣 Yes, all caregivers are experienced, reference-checked, police-vetted, and trained to meet New Zealand caregiving standards.

Q: How do I get started?
🟣 Simply reply to this message or email us at info@handsoftimecaring.co.nz, and we’ll schedule a free consultation to talk about what’s best for your loved one.